First, the negatives. As noted in some of the reviews, they are finicky about getting them properly aligned in the charging case. Sometimes it takes me 2 or 3 tries and as long as 10 seconds. Next, I could not get them set up through my iPhone. I called customer service where a patient, knowledgeable tech spent 90 minutes on the phone with me. When we gave up on the iPhone and switched to an iPad it took 10 minutes. All that being said, I find I am wearing them more and more. This is after 10 years trying 6 or 8 models of PSAPs. They are comfortable and unobtrusive. You can set the direction of focus, from forward to lateral to 360. Sound quality is very natural, not at all tinny. I wear them for tv and in restaurants. In the evenings, I sit on the front porch and listen to gentle sounds for my own entertainment. Sounds like raindrops or crickets. When I remove them, the evening sounds silent and dead. Thank you to the developers and distributors for this life changing technology.

Helped in some aspects, but would get echoing while talking, unless it was turned down or focus was greatly narrowed. Returned for refund and will try other OTC aids.

I have spent thousands on professional hearing aids. Every one of them had some major shortcoming. Behind the ear devices pick up more noise from behind than you want to listen to. Been looking for a system that actually uses the ear for picking up sound and transferring it to the canal. These Sony units certainly have fit the bill. A bit pricey, but they seem to work very well. I would have rated them higher, but the app could certainly be better. Additionally, the app uses ultrasound to communicate with the devices so there is no Bluetooth connectivity. There is also no real phone connection, so transitioning from a BT device to these will take some getting used to. You CANNOT answer your phone through these units, but you can hear the phone's speaker while putting it up against your ear. Not terrible but it will take some getting used to. All around, I am satisfied with these hearing aids even without the improvements that the devices could use.

I’m a 34 year old male that woke up in the ER with multi major organ failure and “sudden deafness” in both ears. I was told I have profound hearing loss by the doctors in the hospital. As my hearing got slightly better and transitioned to mild/ moderately severe hearing loss, I decided to order these hearing aids. They were easy to set up as I’m tech savvy. But if you’re not then these headphones can be trying for you. The program/app from Sony is pretty seamless but extensive as they do a hearing test in the app. Once that was set up I was able to hear people speak but they sounded very tinny, kind of like chipmunks. This was the reason for my return. Everyone’s situation and hearing loss may be different. These hearing aids work well, but they weren’t for me. The quality of sound was too close to the live listen feature that I use on my AirPod Pro 2 headphones for me to keep such a large investment purchase. As my hearing returns with medication and procedures, I hope to fully regain and recover my hearing.

Great product! Excellent for people with mild hearing loss.

Worked for one day, then would not charge, turn on/off or pair. Returning

Amplifies the sounds and also works as earbuds!

I really wanted these hearing aids to work. I did a lot of research and read many wonderful reviews of these. The reality has been very disappointing! They charged effortlessly, they connected with my cell phone instantly and the software app worked well. However, the sound quality is extremely poor. I tried endless tweeks with the software and even purchased alternate sleeves for the ear pieces. Nothing improved the weird robotic tone of voices and the over emphasis of very high frequencies. I found the unnatural sound quality a deal breaker. They are promoted as having sound quality comparable to prescription hearing aids. If this is as good as it gets, then all who have some level of hearing loss are out of luck.

I bought the Sony CRE-E10 because I fit the profile (slight to moderate hearing loss, confirmed by an audiologist). Previously I'd had several versions of Eargos, which generally worked well. However, the latest Eargos, version 7, were slightly smaller than previous versions and floated in the ear canal causing extreme itching, so I returned them. They also seemed quite expensive at well over $2k -- far more than other OTC aids. My experience with the Sony CRE-E10 was generally good. Setup was easy (although I'm 80 I'm pretty good with technology) and I especially liked the fine tune option following app setup. They were comfortable to wear, and I bought a set of vented click sleeves which resolved the occlusion issue. I did like the Sony hearing app, which let me set the directionality of the microphones among many other functions. The problem was that after about 10 days of use the right earbud stopped working. I followed all the trouble-shooting suggestions, made sure it was charged, etc, but nothing helped. I didn't want to start calling customer support and dealing with that so I took the easy way out. As I was well within the 30-day return window, I simply returned them for a refund. That said, I might give them another try at a later date, but if I do I will probably buy them direct from Sony who offer a longer return window. As an aside, I have the latest and greatest version of Apple Airpods Pro 2 and I have to say that at $199 they offer many of the same benefits of the Sony Sony CRE-E10 at $1200, such as far better streaming quality and hands free iPhone use (the Sonys stream from the iPhone but you must speak through the iPhone's microphone). I do wish that Apple had a dedicated Airpod app so all its many functions could be managed in one place. That said, I'll be using the Airpods for the foreseeable future.

You can’t get these paired, set-up, or in to a usable format until you contact them and they’re only open m-f for help. They don’t work and they are a waste of money.

I have had resound hearing aids for four years. They were very, very good because they were $4000 a pair; however, the last pair, when I wore my glasses or even had my hair cut short, produced an enormous amount of scratchy sound from the earpieces of my glasses and just my hair. So I thought hey, over-the-counter hearing aids oh my God Sony make some. All of my audio gear has been Sony for 40 years. I can tell you these are terrific. They work just as well as my 4 X cost resound. Plus, the audio of the Bluetooth playing books or music is 10 times better. Go for it.

These are a real game changer for noisy environments. I no longer have to struggle to hear a dinner conversation in a restaurant with background noise. No more feeling left out of conversations because I just couldn't quite make out the words. These Sony CRE-E10 Self-Fitting OTC Hearing Aids are easily 10 times more effective a hearing conversations in noisy environments than my previous professionally fitted Costco hearing aids. Night and day - no comparison. The only downside is streaming music from Pandora on my IPhone could have a little fuller sound.

poor sound quality

I'm a long-time hearing aid user. When my Widex aids failed after five-years, I purchased top-of-the-line OTC Eargo hearing aids which, despite great features, have proven to be unreliable. When my Eargo 6 devices failed for the third time, I decided to try these Sony hearing aids. So far so good. I've owned my Sony devices for three months Pros Very good audio quality, as would be expected from Sony In-the-ear earbud form factor is reasonably confortable to wear Programed to match individual hearing loss Smartphone app works well to adjust for different environments Front and rear facing microphones can be adjusted to supress rear background noise. Good for carrying on a conversation with someone in a noisy environment Rechargable batteries with long battery life on a single charge Short recharge time Good value for the money Reliable (so far) Cons Non-hear-thru design blocks off most natural hearing In-the-ear earbud form factor is very visible Audio/Call streaming only available with iPhone One year warranty One final thought. I play classical guitar. Many hearing impaired guitarists, myself included, find their hearing aids distort the sound of their instruments. Removing our hearing aids while playing seems to be the most common solution. By turning the volume down with the smartphone app, my Sonys introduce the least impact on the sound of my instruments of any hearing device I've owned.

The first set of hearing aids I bought were the very cheap ones for about $120. They worked well enough I thought and made it so I could hear things and basically left it at that. For Xmas this year my family bought me a nicer pair than what I had for $500. I noticed right away a difference but they weren't really loud enough and would squeal easily. Then my dog ate one of them forcing me to have to get another set. I decided to do more research and ended up deciding to spend the money, $1300, on these hearing aids. They are just fantastic. The noise cancelling is really smart and doesn't get rid of sounds I want to hear and amplifies perfectly what I do want to hear. The hearing test it gives you really seems to fine tune them exactly to what works best for me. I can't recommend these enough.

Not cheap by any means, but comfortable and work! Ability to adjust through online app is awesome!

I liked everything. There are no dislikes.

I have issues in places with a lot of ambient noise especially in trying to carry on a conversation (crowds, restaurants, etc…). These are perfect, set up was easy on my iPhone, they are comfortable and customizable. I own a dog grooming business and the back round noise can be overwhelming between barking dogs, multiple commercial blow dryers and ringing phones, these aids have made a significant difference in my ability to hear conversations. They can be customized to prioritize direction so that it’s easier to hear the person speaking from in front of you, and back round noise behind you is less intrusive. I noted on one review that someone stated that the hearing aids do not work for phone calls because they do not have microphones, this is not true. I take calls on them all the time, they work great. The sound quality for streaming music is not good, but I don’t see that as being important.

I love these hearing aids! I hate these hearing aids! Why are both of those statements true? The performance of these hearing aids is perfect when they have had a full charge the night before and they are in your ears. However, getting a full perfect charge is almost impossible because they have not chosen to use magnetism to secure the hearing aids in the charger. You have to fiddle with the hearing aids when putting them in the charger ad infinitum until they both finally show that they are charging. Even after you do that, however, doesn't mean that they will maintain that status all night while they charge. I have had them show fully charged green and yet, when I put them in my ears one or the other are not fully charged and they actually fail to initialize. At that point, they are essentially ear plugs! These hearing aids would be a five star if Sony used magnetism to seat the hearing aids in the charger like 95% of ear buds do.

Thinking that Sony's reputation for excellent audio equipment would extend to the CRE-E10 Self-Fitting OTC Hearing Aid. They lasted just six months before one suddenly failed. The left earpiece is still working but the right ear just stopped working. I don't know why. I wear them during the day, clean and charge them every night, when one ear piece failed. It was acting strange for a few days, you could not hear and then the sound would pop back. Now it is useless. What an expensive disappointment. Richard Borreca

Like – out of the box, they had a nice sound. Dislike – after several days, many hours, and two Contacts with customer support, I am giving up. The specific symptom is that I could only get one earbud to connect Bluetooth at a time. Customer support did give me some good information that, I think, should’ve been on a “getting started” page or in the small manual. But about all they could suggest is reboot, or uninstall and reinstall. so I was never able to connect the Sony software. these hearing aids are recommended by several sources, so I am very disappointed. If you decide to give them a try I hope you have better luck.

Just when I got these dialed in, they started to recharge inconsistently. Yes, I carefully cleaned them and the charger connections and the lights showed charging, but when removed, one or the other or both plugs showed low charge remaining. Too expensive to chance the return window closing—any number of reviewers got caught short and therefore burned on this item. 30 days is a very short time for this product and of course, SONY is not of much help you during warranty (if reviews are to be believed). Anyway, aside from the recharge situation, I was just getting these dialed in and they proved somewhat useful, but never ideal. If it were not for the charging failure/difficulty, I’d have accepted them for what they were with my needs. I’m convinced you’d benefit from a fitting with a professional audiologist, which I suspect could be helpful with these ear aids as well as the more professional models. As other reviewers stated, these ear buds have unique problems. 1) They tend to amplify all sound. Specific frequencies can broadly be tuned, but the general effect is simply a raising of the ambient sound level. 2) Even more annoying is they amplify the sound of your own voice—regardless of “fine tuning”, which is helpful, but insufficient for me. 3) When set acceptably for conversation and TV, they amplify for other tasks as well, like handling objects close up—counting change, opening bags, etc. Annoying at best. I do understand that all settings are personal as to one’s particular hearing loss. Your mileage and therefore enjoyment may vary. I’m really gonna miss them, but can’t afford to chance a defectively designed product (charger).

I have been experiencing hearing loss and decided to give OTC hearing aids a try. I purchased what seemed to be a popular quality pair for about $200, but they didn't seem to help that much and were complicated to adjust. After reading all the reviews I decided to go for the Sony E10 hearing aids. On first try, I immediately noticed an improvement in hearing without any issues of noise, echos or popping. What really rounds out the product is the Bluetooth connection to the iPhone. The Sony app gives the ability to adjust the hearing aids to best meet your needs. But what was great was how the control of the hearing aids are integrated into the iPhone control panel and even home screen, for easy adjustment of microphone volume on the fly. The sound quality for listening to music is not as good as quality ear buds. But these will be a life-saver that I can rely on when really needed.

Bought for my husband as a backup to his Beltone “real” hearing aids. They are just ok as a backup but definitely not a replacement for ones which you get tested and fitted.

I have never needed hearing aids before. They are rechargeable, look like ear buds for music, and have a small carry case that is also where you recharge them. One can aim the optimal direction via the phone app. The volume is in the phone app. All kinds of good things are in the app. The charge lasts longer than I expected. A great value for the money.

These Sony hearing aids are by far the best out there when it comes to otc hearing devices . I bought 4 or 4 cheaper brands and they were all a little help but just didn’t deliver good quality sound . I can wear the Sony buds and hear what everyone in the lunch room at work is saying . The fit is outstanding ? These will not fall out , they give you a pack of cones so you will find what fits your ears no problem . They may seem expensive to you but if you get regular hearing aids you’ll spend 3 or 4 ,000.00 dollers which make the Sony hearing aids a great deal and you can return them if your not happy . But I’m sure you will be very happy with them . I can turn the tv volume way way down . Comfort is amazing , I can’t tell I’m wearing them except for the fact I can hear . My hearing is really bad and and with the Sony hearing aids I hear everything , woo hoo , thank you Sony !

I received these as a gift and after trying hard for about six weeks I had to go back to my traditional hearing aids. These seem to be more about amplifying all sounds which really doesn't help - for example: when we are in the car with AC turned on, the sound of air coming out of the vents is louder and makes it difficult to hear the person I'm sitting right next to. Same thing in restaurants. My traditional hearing aids filter that kind of noise out so is not an issue. Battery life - it is challenging to get them to charge. Too many times I put them in the charging case only to find them both dead the next morning. Putting them in and getting the indicator lights to come on is like Rubik's cube and it just isn't worth the gamble when I need to have them ready to go for work the next day.

I like how they fit into my ears.

The setup is simple and the self hearing test does it all. One recommendation for the Sony App though. Please update the app to allow the use of the left and right ear balance adjustment in the remote control. Otherwise the user has to go through the setup again to get to it. My ear balance can change from day to day.

These hearing aids easily compete and even exceed my expectations compared to hearing aids that cost as much as $6000. The noise cancellation actually seems superior, and the hearing test via app while wearing the aids is outrageously simple and effective. They are comfortable to wear, even while driving or walking in wind or on gravel. And the cost is actually realistic for many more people than what is available through audiologists and hearing centers. Until the USA healthcare system ever responds adequately to people with sensory and dental issues, this looks like the way to go. I think they will only get better with more people providing feedback and validating the commercial investment by Sony. Way to go and thanks for these awesome aids!

So I purchased them and returned them. I’m hoping there might be a rebate. So I may purchase again and keep this time out.

I have tried multiple ways to improve my hearing but nothing has worked like these. Clear conversations but little background noise. Dialogue on TV is perfect, much less dependent on subtitles. They are comfortable for all day wear and charge overnight wirelessly. A great product, not cheap but you get what you pay for.

Positive step in Design

I'd rather not hear then wear these. The sound was terrible. Expected more from Sony.

I have Ménières disease! These are by far the best hearing aids I have used so far. I have tried just about all of them. Bose comes close, but these are truly life changing. If you suffer from normal hearing loss, you will really love these. They are easy to set up and are amazing with your I-phone. The adjust-ability of these hearing aids are incredible. these hearing aids actually give you a self hearing test and adjust to your needs automatically, then you can fine tune any way you want from then on. (I know I sound like I'm being paid for this review. The simple fact is, I've never wrote a review before. I'm doing this for hearing loss sufferers out there. The general public has no idea how disabling hearing loss can be.)

These are cheaply made, you’re only paying for the name. They are no better than cheap amplifying hearing aids. You can hear well in them they have a lot of static and noise. Also BE CAREFUL WHEN YOU BUY, they charged me almost $300 when I returned these. Terrible seller 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻

These Sony OTC hearing aids are expensive, but. They are easy to set up, hearing test is easy, App works great, and getting used to wearing them. There are some situations where I need them, and some times it's best not to wear them.

Would not connect to my android phone. Even after an hour with customer service, it was a no go....I have owned several hearing aids, some much less than 1400.00 and had no problems connecting. Maybe Sony puts more effort into their friends at Apple.

Stays in place; Adjusts easily with android; Directional sound pick up; Overpriced?? Good reviews; Long lasting???time will tell;

I unpacked it. As a technology lover person, never like Sony software so I’m fully right, it is not a user friendly products first of all. Installation is so hard. Because of have some trouble, call the customer service (Friday evening at 8.13 pm) but they are not working, today Friday and after 8 pm, plus they are not working on the weekend :( They after spend 2-3 hours for installation and configuration, it looks it doesn’t work, nothing changed in my right ear, just a digital very very week sound which is not understandable. After paying $1.300, it was so so so disappointment and return the product. When you check the Sony product web site, even you can’t find any details on the web for further infos etc. it’s very very bad product, software and support. Do not loose your money such as very very expensive earbuds, because it may not a hearing aid but can be $30 earbuds.

Have had these a week and adjusted them innumerable times, but can’t say there was any eureka moment. I live on 82 acres and other than the occasional vehicle, not much sound other than the breeze in the trees and bird contact notes, although the latter are great after not hearing them for years. Found the aids are not for running in, although who needs them for that, as I was walking in the field and the right aid fell out into the grass. Had the wife out helping search, but the dogs came over and I said “find.” Ten seconds later the female picked it up and handed it to me. The moral is let your dogs sniff them lest you lose one. The downside to these is that while they have a web site and you can call Sony, the only instructions included are about pairing them and putting them in place. After that you are on your own. There really should be tips on how to achieve this level or that direction or that tone. After your test you are to balance the hearing. I could only find this by streaming some music, then going back to the balancing, then back and forth. As for the hearing they do bring in the pitches you are probably missing. Not as accurate as an audiologist test, but I am no where near an audiologist. I suffer from 32 years of tinnitus. Sony states these don’t deal with that, but all any hearing aid does is mask the sound with another. These can do that in a noisy environment or when downloading the OTO app from the Apple Store. You can stream any of about 25 sounds at a preferred level. I chose violet color. I see comments regarding these not giving a great streaming sound, but that is not what they are for, and then I wonder if the filtering for say high tones affects the treble sounds over the bass. Don’t know. All in all, I have four weeks. We shall see. Gave it a three week try. The chirping and clicking got tiring. Does not help my hearing that much. The high notes I had lost come in with running water, walking on gravel and the like and are quite annoying. Sent it back. I do not recommend.

I have moderate hearing loss and have used Lively behind the ear hearing aids for 3 years. They really did not perform well especially in noisy environments. I decided to give the Sony CRE-E10 a try with the understanding I could return them if not impressed. I am very impressed. The full range of audio and background noise cancelation are fantastic. The fit is ideal. Streaming works well and you can adjust the mix of live and streamed audio. If you have or think you have a hearing loss I strongly recommend you try the Sony CRE-E10 OTC hearing aids. If they don’t impress you just return them. I’m keeping mine and will probably get a backup pair in case I lose one. Nice one Sony.

The initial calibration hearing test was easy to do and produced a very good match to my hearing needs: I liked the sound. Not too tiny, not annoying wrapping or clicking sounds, not too loud, not too soft. Very natural sound, even in noisy environments. It was easy to insert in my ears, and they stayed in place easily, without discomfort. They look very natural, like a pair of earbuds. In many ways it was the perfect hearing aids for me. BUT I found to my surprise after buying that they only stream from iPhones or other Apple devices. I use Android phone and Windows computer, like 75% of phone/computer users. That was a deal breaker for me, unfortunately. I will have to continue looking and will now be sure to not be fooled by the description iPhone and Android compatible, when what is meant is that the app for managing the hearing aids can be installed in both systems. I think the listing should state more clearly that these hearing aids don't stream from Android or non-Apple devices.

Very pleased with the quality, look and comfort of the ear buds. Hearing things clearly for the first time in years.

When I was still working, I was an airline pilot for 38 years, flying long haul international routes. As a result of thousands of hours in a whistling aluminum tube I am unable to hear many of the higher frequencies. I finally broke down and got these as I was tired of saying “huh?” all the time. Setup is easy, fine tuning takes awhile as the changes are subtle, but worthwhile. Once I got them setup I was amazed at the number of birds I could hear in my backyard! They won’t turn back the clock 40 years, but they are a vast improvement. As others have noted, they are not AirPod Pros as as far as music is concerned, but they aren’t meant to be. I like the fact that they will play your phone calls in your ears. No microphone, so you talk into the bottom of the phone. That’s fine for me for the occasional call. If I’m making a lot of calls, or extended listening to music, I put in the AirPods. Battery life is as advertised, no problems there. Which brings me to my only point of contention. The !#@$z% charging case! Some nights it takes 10 minutes to get the hearing aids correctly positioned in the case. The charging ports themselves are extremely small and must be matched up. If you don’t get a yellow flashing light you are not charging. Sometimes you’ll get one set, then putting in the other will bump the first one ever so slightly and you get to start over. Unusually poor design by Sony. I consider myself a patient man, but this sometimes frustrates the hell out of me. All in all, they work well, do what they’re supposed to do, if it wasn’t for that charging case. ‘

The set up process worked in only the left ear but not the right. Since the set up process insists on you setting up both devices as a pair and always the left first, I had to set up the left three times before I gave up on the right. How stupid! Sony PLEASE have these hearing aids be able to be set up independently of each other and then AT LEAST you could use ONE while the other is being troubleshot. AND NOW both sides won't connect to do setup. Meanwhile the default profile is so off that speech that I need to hear boosted is not at all boosted, but all the high frequency sounds I don't need are boosted to the max. This is great if you want to be distracted by breathing, house flies and spiders stomping around the room and fabric swishing any time you move. And of course customer support is closed until my work day starts.

Set up this gadget is the nightmare i never seen anything like this in my life,after 2days of trying i got nowhere,high pitch voice you can’t adjust sound like amplifying sounds,sorry this is my opinion

Sony CRE-E10 Seem like they will help. The problem is the set-up. I spent more time than is reasonable trying to get the Sony App to function. Going through all the online support and calling Customer Service. I finally have to return the Hearing Aids because the return time is running out and I've been unable to try them, and can't reach anyone to extend the trial time. Perhaps I'll try a different retailer.

For 1200 dollars, my expectations for a Sony product were high. unfortunately, the right earbud took an excessive time to charge and once in, did not react to the hearing test. Just annoying static. The left bud was great and could see the benefit. For the expense, Probably not best to buy this online. I have never had an issue with Sony products in 30 years so who knows where these came from or if they were a prior issue. Going back immediately.

I have tried the 5k, 6k and 7k hearing aids through an audiologist, including both in-ear and over-the-ear styles. They were all excellent, but I didn't feel they were great enough to justify the cost. Still needing hearing aids, I went with two over-the-counter aids over the course of four years. Both sets died after two years. Both were basically the same, volume control and four pre-programmed modes. They were OK enough to justify $300/set, but I was always worried about one falling out (they were over the ear), and the vendors wanted ridiculous money to replace the ear cups ($30). The second pair stopped working this week, so I ordered the Sony hearing aids. These aids are a terrific product. I don't even know I'm wearing them because they are so comfortable. Setup took a few minutes to test each ear and program them via the Sony app. For the initial charge, buyers should be aware that there are three yellow/green charging lights on the front of the storage case, one for each aid, and one for the case itself. Initially I thought there was only one light, so they were undercharged when I used them the first time. The storage case can act as a charger, even without a connection, and that's the purpose of the center yellow/green light, to let you know when the case has enough juice to charge the hearing aids. Each aid has its own light to let you know when they're fully charged. I have an android phone, so the iOS streaming doesn't matter in my situation.

I've been trying different devices for that past few years and up until now they were all miserable failures. I tried several cheap ones, a few expensive ones (e.g.: eargo) and a smattering in between. I've learned to be really careful about unpacking because up until this one, I'd sent them all back. These actually work and I have to say they're pretty amazing. Before these, everything else I tried either didn't work at all in helping me hear, or they amplified the sounds I didn't want or any number of other issues that made them untenable. Great product. I'm really happy with them.

Very slow imperfect charging system

I've had these less than 24 hours. I purchased them to compare to my current hearing aids that cost more than twice as much (and that I rarely wear). This is a preliminary review and I'll update it when I've run these things through there paces. 1. Fit - great. My current CIC aids constantly work themselves out of my ears - I've tried every type and size of sleeve available, but it happens; eating, running, talking. Anything that moves my jaw or bounces it around works them out. The Sony CRE-E10s stay comfortable and firmly in place regardless of what I'm doing. I usually have trouble with ear bud style devices due to surgery on my right ear - they tend to fall out, but these Sony aids stay. Very happy about that. 2. Setup - RTFI! If you follow the instructions carefully, you'll get these things setup fairly easily. Important - the app doesn't use Bluetooth to send instructions to the hearing aids; it uses high frequency sound from your phone speaker. 3. Sound - good. As good as my more expensive hearing aids and as good as the Eargo aids that I had a couple of years ago. Music from our house speaker system sounds good. I often get distortion from my CIC aids when listening to music or TV. Doesn't seem to be a problem with the Sonys. There is more mid-frequency boost (2k hz) than I need, but will be playing with the fine tuning for that. The aids come with six pre-programmed sound profiles (pg 77 of the user guide), but they are apparently not selectable by the user. I'm guessing the setup process selects the profile for you based on your response to the setup hearing test. I'd really like to try profile three, but not sure how to get there. The frequency response range is good 125 - 8000 hz (Eargo aids are only 250- 5500). 12 ms of latency though (vs 5.6 ms for Eargo) - guess I wasn't wrong last night when I perceived words lagging lips while watching those Law and Order reruns last night. To be fair, there is some latency built into the TV audio processing as well so I was likely dealing with layered latency. 3. Streaming. These are not go-to devices for streaming music. Okay for phone conversations, but bass response is missing when streaming music. That's weird, because bass comes through okay when listening to external speakers. Clearly the devices can produce bass sounds - so perhaps a software update can fix the lack of bass while streaming. Listening to music reminds of listening to music on those small hand-held transistor radios that were so ubiquitous in the 1960s. 4. The app. I see a universal program but no ability to select or create other programs? Maybe I'm missing something. The app is almost identical to other hearing aid apps with regard to the user interface. An ability to select or create other listening profiles in the app would be good. How about a graphic equalizer for music. I believe these hearing aids have more capability than the app is allowing me to squeeze out of them.

I have been looking for a hearing aid for a couple of years. Not wanting to pay $3,000 to $5,000+ for a hearing aid, I tried three that cost less than $100. They worked - as AMPLIFIERS. ALL of the noise, along with other sounds, were amplified to the same level, making them completely useless. The sounds were loud, but I could not understand what was being said. This didn't surprise me, because I knew enough from previous electronics audio design work, along with my ham radio experience, to understand what was needed. I can picture the engineers at many companies, that can design an amplifier, but not understand the compression, quieting, and band shaping required to design a good hearing aid. The engineers at the high-end hearing aid companies certainly know what to do, but I didn't want to pay the money asked for their fine products. Who else could understand the requirements? An audio-video company. I started searching, and found Sony, one of the world leaders in fine audio equipment. I would only buy the streaming version -E10 for a few hundred dollars more. We have so many products, primarily Apple, that I could not function well without automatic streaming from my iPhone, iPads, TVs, computers, and other devices. These hearing aids work flawlessly. I was supposed to take a hearing test using Sony's app, but I didn't bother. I use my iPhone's Settings, Accessibility, etc. and control all functions with my iPhone. If you don't take the hearing test, you are limited to the Universal band-shaping, but it works well for me. What would I improve? I listen to music and video most of the day using my Apple AirPods Pro, and Bose 700 headphones - both active noise cancelling. I can stream to the Sony CRE-E10, but (Duh!) there isn't much bass, not needed in a hearing aid.

I started using hearing aids 3 years ago, that’s when I finally accepted I had hearing loss. I went to get a hearing test and OMG I had lost 50% on one ear and 60% on the other. When I heard this, I thought I was going to end up deaf. I was prescribed some hearing aids which did help a little until one damaged and I didn’t have the money to fix it since they’re supper expensive. I finally decided to buy an OTC Hearing aids and oh boy, I will never regret choosing these. I have a big head ache right now because I hear so many noises I wouldn’t listen to before not even with the expensive Hearing Aids The awesome part is that they come with a hearing test as you activate them on your phone, and wow, i have to lower tv, radio and my phone because of how clear and loud all sounds. I couldn’t wait to write this review so I can tell everyone how great these are and to help them make up there mind on these. You won’t regret it. The only bad thing is that the app will not work on an old iPhone. I have I phone 11 and there’s no app for this phone. I had to set them up on my husbands phone.

I had tried cheap amplifiers before, to no real benefit. These Sony's have markedly improved my life. I wish the smaller version had rechargeable batteries, but I am more than happy to deal with these.

I've had the CRE-E10s for one week and I'm still learning their capabilities...previously and for about two years I had worn Kirkland Phonak 9.0s which I'd purchased from CostCo...they were fine, but I eventually started looking for an OTC pair of hearing aids to help me with my moderate-to-slightly severe hearing loss. I researched OTC hearing aids for a few months and began focusing on the Sony CRE-E10s...I have been a long time Sony customer, having enjoyed everything from their high-end minidisc recorders to TVs to Sony's component stereo systems and headphones....so I was familiar with Sony's high audio standards These CRE-E10s may seem slightly high-priced for OTC ($1300) but my Kirkland 9.0s were $1400, so I knew these Sony OTCs were in fact reasonable in price...on arrival and unboxing I examined the CRE-E10s and they are substantial in weight, but not too heavy and with a nice, luxurious feel and surface... With the CLICK SLEEVES on each hearing aid, the long, audio output part of the hearing aids fit right in the ear canal...(so far I'm using the medium-size click sleeves)...with a slight twist forward and a little wiggling, they sit safely and securely at the base of the ear, resting in front of the ear lobe area...they do not feel like they will fall out...BTW: I was in the exam chair on my back at the dentist yesterday and the hearing aids felt very secure in my ears After reading the little manual (there really aren't a lot of instructions) operation of these hearing aids was easy and intuitive to me, plus some trial and error. I found a quiet spot in my house and proceeded with the Sony hearing test to determine the state of my hearing The test was essentially listening for 0-3 beeps and indicating how many beeps I heard...I passed my left ear test then completed the test for my right ear...everything was good to go...the next step was to set a proper volume level manually for both ears...I set my overall volume at about 75...loud, but not harsh or overloaded. I would say this step is the most important...make sure you carefully adjust this post-hearing test volume level to your liking, because this level is the actual overall operating level of the devices By the way, I took the hearing test once, but the hearing aid sound seemed very unbalanced with feedback...I decided to take the hearing test again and the sound I heard was beautiful and near-perfect. I would suggest taking the hearing test honestly, don't try and cheat the test...if you hear or don't hear beeps just be honest and indicate which beeps you really hear. The hearing test seems to be the process with which the devices are calibrated for one's ears (it's not really a pass/fail test...but I could be wrong) My hearing aids were set up, but I waited until the next morning to explore their functions and to try them while watching TV, driving my car, walking outside ...the HEARING CONTROL app (for iOS only) is very simple...VOLUME on one screen and TREBLE/BASS on the next screen...the third screen shows a DIRECTIONAL HEARING control and a AUTO button I have my hearing aids set quite loud, and have been experimenting between AUTO setting and DIRECTIONAL setting...as mentioned above, yesterday I had a dentist visit (root canal!) and used the directional setting for forward - I could hear everyone in the office fine - I like to listen to music in my car and have been experimenting with the settings...AUTO can often be too loud with too much audio coming into my ears...BUT in general, music listening via hearing aids with my car speakers playing is amazing...high-end treble is clear, with good mid-range and solid bass. These hearing aids pick up even tiny sounds in my car, so I keep them set at about 5 - I love music and haven't heard music like this in years...the hearing aids are clear-sounding, and bring out audio details in albums and songs I forgot existed Streaming SPOTIFY directly through these CRE-E10s is easy and satisfying...there's a little icon near any Spotify app music stream that says AIRPLAY OR BLUETOOTH...click on that icon and the music flows into the Sony hearing aids...simple! The streaming sound is very high end, clear stereo and rich, good treble and bass...the hearing aids act like real super high-end ear buds...the music streaming alone is worth the cost of these hearing aids...streaming YouTube and Internet or podcasts audio work well, too...I have a slightly older iPhone and the connection between them and these hearing aids is great OVERALL I give these Sony hearing aids a 9 or a 10 - I would like to see a couple of new functions on the HEARING CONTROL APP (maybe there's some way to open up the clarity of one's speaking voice while wearing the hearing aids, as my own voice seems muffled in my own head when I speak...though this is a minor quibble) I knew Sony would come through with these hearing aids and I'm very, very happy with them...my research payed off!...they've already made me a little more confident and willing to interact with people without saying WHAT? or HUH? In short, Sony did a great thing by developing and putting these CRE-E10 hearing aids on the market...very much recommended!

I slowly lost partial hearing and it upset my family. I bought NuHeara IQbuds2 Max but they really only amplified sound. At a restaurant I could hear the guys in the kitchen as well as friends at the table. I read about Sony OTC aids and decided to try the Bluetooth E10. They are so much better than expected and easy to set up. These are worth the money.

I do get some improvement in my hearing when there's other noises around and I'm listening to a friend speaking especially a woman. So it seems to have been able to do its job. Finally I figured out some of that anti-itch cream that I buy in the grocery store for $3 on the end of a q-tip in my ear canal solves the itching problem. I just have to remember to carry extra q-tips and a tube of anti-itch cream around with me.